Frequently Asked Questions
Get quick answers to common questions about our service.
Can't find what you're looking for? Contact our support team.
Getting Started
Do I need to understand AI or machine learning to use this service?
No. Our service is designed to be user-friendly and accessible to users of all kinds, regardless of their technical background.
Do I need experience with prompt engineering?
No. You can interact naturally with our service using everyday language.
What kind of problems or tasks can this service help me with?
HelmGuard's platform can help you automate a wide variety of security, risk, compliance and related workflows. Our risk data asset enables automation of foundational processes, reporting and complex AI-powered analysis. If you don't see your desired use case highlighted on the website, reach out to our support team for more information.
How hard is HelmGuard to implement?
Our SaaS delivery model allows you to get up and running within hours or days. Our implementation support team is there to guide you every step of the way.
Data Security and Privacy
Is my data secure?
Yes. Data protection is central to HelmGuard's value proposition. We use enterprise-grade security infrastructure to protect your data from industry-leading partners. For more details, speak to your implementation partner.
Do you use my data to train your AI models?
No. Your data is only used for delivering the service to you. We do not use customer data to train or improve our AI models. Your information remains private and is only processed for your specific requests.
Is my data encrypted?
Yes. All data is encrypted both in transit and at rest using industry-standard encryption protocols.
Can I delete my data from your systems?
Yes. You have full control over your data and can request its deletion at any time through your account settings or by contacting our support team. We'll confirm once your data has been completely removed from our systems
